Skip to content
PLEASE CALL OR COMPLETE FORM TO BOOK

0208 941 3337

BOOKING FORM

info@angelcarsltd.co.uk

Who we are

Our website address is: https://angelcarsltd.co.uk.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

GDPR Compliance & Privacy Policy 2018.

1: Introduction

2: What kind of personal information do we obtain and process?

3: How do we store customers personal data and for how long?

4: What do we use customer’s personal data for?

5: What is the source of the information we obtain?

1: Introduction

Angel Cars Limited take the responsibility of your privacy seriously and work to the standards and legislation set by The General Data Protection Regulation (GDPR) 2018 and previously in accordance with the provisions of the Data Protection Act 1998

The implementation of our Data protection policy informs all our customers how we collect and use customers personal data, with who we share this information with and how long we keep it.

Why do we collect your data and how we provide a key element of the principle of transparency? This policy will help provide guidance to our customers and staff and help them understand when and how we use and process data.

Privacy information helps to support compliance and simple transactions of information using personal data in a way that people would reasonably expect. We have considered what effect using personal information will have on an individual, and aim to use clear and understandable use of information.

The principle of purpose limitation says that we must have specified, explicit and legitimate purposes for what we do with personal data.

Relying on consents as a lawful basis for processing key elements, Our Data protection policy outlines who we are, how we use, what we do with personal information.

When relying on legitimate interests as our lawful basis from processing personal data Angel Cars Limited has an extra responsibility for protecting people’s rights and interests. We aim to make sure that people understand and reasonably expect and understand what we do with their personal data.

This privacy policy lets our customers know what happens to personal data that is given to us or collected by us, about them. It applies to all our services for cash customers, account customers, pubic, business and includes all instances where we collect personal data. This privacy policy applies to personal data collected by:

Angel Cars Limited,

Suite 2, Griffin House,

89 Island Farm Road,

West Molesey,

Surrey,

Kt8 2tg.

In accordance with UK/European law, we are also registered as a Data Controller with the information Commissioners Office (ICO)

We have a dedicated data protection officer who deals with all data related enquires and security. You can contact them by using the above address via post or e-mail to angel.cars@btconnect.com and making your enquiry for the attention of the data protection officer.

2: What kind of personal information do we obtain and process.

As personal information is key to providing our services we have to process some personal data which is detailed below.

  • Your name.
    • First and last.
  • Your telephone number.
    •  Mobile and home telephone contact numbers.
  • Home address or family address:
    • Home address including postcode and/or family addresses including postcodes.
  • Your E-mail address:
    • Your full E-mail address.
  • Account customer credit facilities and Credit checking.
    • 3rd party business checks and credit check reporting if necessary.

3: How do we store customers personal data and for how long.

Angel Cars Limited operates a private hire transport service for the purpose of taking passengers from pick up to destination. As such we need to collect some very basic personal data on our customers to facilitate this process. We do not hold customer data with the view to process it for marketing our products or any other way except in proving the required service(s) required and booked.

  • We take bookings onto a booking sheet via telephone.
  • We take booking via email
  • We hold all public (customers) data in a diary which is locked in secure cabinet on company premises. As back up.
  • We hold all customers data on our cloud booking system envoy-dispatch, we aim to hold personal data for 12months of which this is then deleted from all mainframe and servers and the data is no longer accessible.
  • All data stored on our cloud booking system is encrypted using SSL/TLS data transportation mechanism.

4: What do we use customer’s personal data for?

We use personal data included in the above sections for the following purposes:

  • Providing our services.
  • Contacting customers whilst providing our services.
  • Booking rectification.
  • Assessing an application for credit facilities.
  • For management and auditing including accounting including accountants.
  • To share information with our drivers or subcontractors for the purpose of our services.
  • To facilitate the sale of the business or parts of the business as necessary.

5: What is the source of the information we obtain.

We collect personal information from the following sources during our normal business operations.

  • From customers directly.
    • Via Telephone.
    • Via E-mail.
    • Via our Website Online Booking Portal email.
    • In person in our office.
    • Via Text message in some circumstances.
  • Family members booking our services on there behalf.
    • Via Telephone
    • Via E-mail
    • Via our Website Online Booking Portal email
    • In person in our office
    • Via Text message in some circumstances
  • Friends booking our services on there behalf.
    • Via Telephone.
    • Via E-mail.
    • Via our Website Online Booking Portal email.
    • In person in our office.
    • Via Text message in some circumstances.

As a supplier to Surrey county council we have a duty of care and safeguarding practices.

What kind of personal information do we obtain and process?

As personal information is key to providing our services we have to process some personal data which is detailed

Below.

  • Parent/carer contact information:
    • Full names of and parent/carers, parent/carers full address and postcode and any contact telephone numbers
  • Children’s names:
    • Children’s full names on routes.
  • Children’s addresses:
    • Full address including postcode on routes.
  • Children’s Ages:
    • Children dates of birth and age on routes.
  • Children’s gender:
    • Gender of children on routes.
  • Children’s disabilities:
    •  Any disabilities for children on our routes.

Credit/Debit card details may also be recorded to provide you with the services you have requested.These transactions are operated via a card reader operated by Pay Pal www.paypal.com in compliance with the applicable current data protection laws. Customer credit card details are taken face to face in the hired transport by a Pay Pal card reader.

Enquires Online by website and/or email

Customers can make enquires for our services through our website www.angelcarsltd.co.uk by recording and sending information to us and also email @ angel.cars@btconnect.com

As part of the booking process you automatically opt in to e-mail communication from us as part of the service you are requesting and same as a booking notification, once the transaction has been made this information is stored on our Envoy Booking and management system.

N.B We do not pass data onto 3rd parties unless it enables us to perform services requested by you.

Booking Data is used securely by our operations staff for the purpose of providing the service requested.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Managing Staff Records & Recruitment

Keeping Staff information & Records

Staff information regarding Names,Addresses, Telephone Numbers,Email & Mobile numbers are strictly confidential and held securely on our Envoy Management App as well as paper copies of medical, licences, applications and reviews driving licences ect filed and locked in a secure cabinet.

All the above can only be accessed by Directors and Management of the company and are only used to help with operations, administration, training and development at work.

Staff Financial Details

All Bank Details of staff for payment of wages by BACS transfer are transferred by the company bank account and can only be accessed by Directors and Company secretary.

All Angel Cars Limited staff have a right to ask for a copy of the information the company holds about them. This includes information concerning grievance and disciplinary issues. The company will respond within 40 days. Any employee files for employees who no longer work for the company are held securely in accordance with data protection regulations.

As recommended by the Data Protection Act 1998, personal information of staff are kept for at least 5 years. We usually keep hold of employees financials for at least 3 years as HMRC may request to see them in this time.

Using CCTV

Angel Cars Limited use CCTV in our booking offices to record the general public purely for the purposes of security and safety of our operational staff and as a deterrent and prevention to crime and criminal activity. NB: CCTV is not used to monitor work done by staff.

The CCTV systems are operated by ARLO www.arlo.com/uk/ with all recordings stored on a cloud system and accessible only by the directors & company secretary. Window signs are placed and clearly visible at booking office. Angel Cars Limited – privacy and data protection.